Refund policy

Return & Refund Policy

At Recoveon, your satisfaction is our priority. That’s why we offer a 90-Day Money-Back Guarantee on all orders.

If you’re not satisfied with your purchase for any reason, you can request a return within 90 days of receiving your order.

 

Returns

To be eligible for a return:

• You must request the return within 90 days of delivery
• The item must be returned in its original condition and packaging
• Proof of purchase (order number or receipt) is required
• The item must be shipped back with a valid tracking number

Please note:

• Return shipping costs are the responsibility of the customer
• Shipping fees are non-refundable
• Items sent back without first requesting a return will not be accepted

How to Start a Return

To initiate a return, contact us at info@recoveon.com with your order number.

Once approved, we will provide the return address and instructions.

Refunds

Once your return is received and inspected:

• You will be notified if your refund is approved
• Approved refunds are issued to your original payment method
• Please allow 5–10 business days for the refund to appear in your account (depending on your bank)

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We’ll make it right as quickly as possible.

Order Cancellations

Orders can be cancelled within 4 hours of being placed.

After this time, your order may already be processed and cannot be cancelled.

Non-Returnable Items

We do not accept returns on:

• Used personal care products (for hygiene reasons)
• Gift cards
• Final sale items (if applicable)

Need Help?

If you have any questions, contact us at info@recoveon.com — our team is happy to help.